Frequently Asked Questions

How do I schedule an appointment?

You may call the office to speak to someone directly or go to the Contact Us page and a staff member will contact you to schedule the appointment. Please have your insurance information readily available during the intake call.

How long will it take to get an appointment?

Appointments should be available within the week, or in some cases, the same day.

How do I determine if my insurance covers mental health visits?

Please contact your insurance provider to determine coverage and benefits.

Do I need a referral?

It is not necessary to have a referral. However, some insurance companies will require a referral from your PCP prior to your visit before they will cover any mental health treatment. Please contact your insurance company to determine if this is the case.

Do I need a preauthorization from my insurance company?

In most situations no, but contact your insurance company if you are not certain of your coverage.

How long will the appointment take?

A new patient appointment will typically take about an hour, whereas, a follow up appointment can range from 15 to 30 minutes. These times are for general purposes, but may be longer for complicated cases. During the appointment, we will discuss your concerns and together determine the best treatment plan. I mainly provide medication management and education, but may intermittently provide therapy as well. I will refer a patient to a qualified community therapist if deemed necessary.

What if I need to cancel my appointment?

Please call the office at least 24 hours prior to your scheduled appointment time to avoid a no show fee. Please see General Information for further details.

I need a refill on my medication. What should I do?

Medication refills are not completed over the phone and must be done during your appointment. Please do not wait until you are out of medication to schedule an appointment. I always encourage patients to schedule their follow up prior to leaving the office to avoid this situation.

I lost my medication or it was stolen. What should I do?

Depending on the type of medication, call the office during normal business hours to determine if a new prescription can be sent to the pharmacy. Controlled substances will be at the clinician's discretion to fill and are not guaranteed. A police report will need to be filed and a copy brought to the office in the case that a controlled substance refill has been approved.

What if there is an emergency and it's after hours?

If you are experiencing a true medical emergency and are in crisis, please call 911 or go to the closest emergency room for the quickest care. If it is NOT a life threatening emergency (needing to schedule an appointment, etc.), please call during normal office hours. If you are experiencing a non-life threatening medication reaction/worsening symptom and need to contact me, please call the office and the voicemail will direct you.